Host / Hostess

Job Title: Host / Hostess

Department: Food and Beverage

Reports to: Restaurant Manager / Assistant General Manager

Job Type: Non-Exempt

Location: Los Angeles, CA - Sous Sous at Hotel Lucile

Position Type: Full Time / Part Time

‍

The Host/Hostess is the first and last point of contact for guests and plays a critical role in creating a welcoming and memorable dining experience at Sous Sous. This position is responsible for greeting guests, managing reservations and waitlists, coordinating table assignments, maintaining lobby organization, and communicating effectively with the Restaurant Manager and service team to maximize guest satisfaction and dining room efficiency.

Essential Functions:

• Welcome every guest with warmth, professionalism, and genuine hospitality.
• Create a positive first and last impression for every guest.
• Manage reservations, waitlists, and walk-in guests using the restaurant reservation system.
• Escort guests to their tables while introducing servers when appropriate.
• Answer telephones professionally and assist with guest inquiries.
• Thank guests sincerely upon departure and invite them to return.
• Address guest concerns promptly and involve management when appropriate.
• Manage seating rotations to ensure balanced server sections.
• Coordinate table availability with Servers, Bussers, Food Runners, and Managers.
• Monitor dining room capacity and wait times.
• Maintain an organized, clean, and welcoming host stand.
• Assist with menu presentation and special event coordination.
• Communicate VIP guests, special occasions, allergies, and accessibility needs to the service team.
• Complete opening, side work, and closing duties.
• Maintain cleanliness of the entrance, lobby, and host stand.
• Keep reservation books and guest information accurate.
• Assist with maintaining menus and promotional materials.
• Support overall front-of-house operations as directed by management.
• Maintain a professional appearance and positive attitude.
• Maintain confidentiality regarding guest and Company information.
• Comply with California food safety and workplace safety requirements and all applicable federal, state, and local laws.

‍

Requirements:

• Previous hospitality or customer service experience preferred.
• Excellent communication and organizational skills.
• Ability to multitask in a fast-paced environment.
• Professional appearance and demeanor.
• Ability to stand and walk for extended periods.
• Ability to occasionally lift up to 25 pounds.
• Availability to work evenings, weekends, holidays, and special events.

‍

Benefits:

• 401k with Company Match (full-time)
• Health, dental, and vision insurance (full-time)
• Holiday Pay
• Paid Vacation
• Company Growth & Leadership Development
• Professional Advancement
• Maternity and Paternity Leave (full-time)
• Travel perks and discounts at hotel properties.

‍

Note: This job description is not intended to be a contract for employment, and the employer reserves the right to make any necessary revisions to the job description at any time.

‍

About Hotel Lucile: Hotel Lucile is a landmark boutique property in the heart of Silver Lake, Los Angeles. Originally a church constructed in 1931, the building has seen several iterations of its purpose, with a rich history to inform its present day persona. The property includes 25 guest rooms, a restaurant and bar within the former sanctuary, choir loft and roof top communal spaces, pool, and gym.

A rotating program of artists and exhibitions, thoughtful minibar selection, and community programming will all bring dimension to the experience for both hotel guests and locals alike. While elements of the building have evolved, as it has been doing for nearly a century, many original elements have been preserved to maintain its distinct character against the contemporary design, such as the original stained glass, soaring ceiling beams, window frames, and wood flooring.

Hotel Lucile is looking forward to opening its doors to the neighborhood once again — as a second home for those coming from afar to explore the city, and locals looking for a space to gather.

About Casetta: ‘Casetta,’ Italian for little house, is a hospitality brand that breathes new life into buildings with distinct histories, in meaningful destinations. Our name is our guide as we foster familiar spaces that feel like home.

Each property carries its own personality expressed through thoughtful design, considered food and beverage, and authentic community connection, with a recognizable thread running throughout. Whether drawn to surf, snow, or city energy, guests find a welcoming retreat: a little house, close to home. All driving distance from one another, the Casetta portfolio promises ease of travel and a familiar hospitable feel across the board.

As a team, we are guided by the following internal principals:

• A Warm Welcome: guests arrive as visitors and leave as friends
• Proximity as Priority: close enough but different enough
• Discover Anew: an offering of something new
• The Casetta Thread: to feel the Casetta experience, regardless of the property
• Leave it Better: leaving places, buildings, and communities better than we found them

‍

Our portfolio includes Casa Cody, in the heart of Palm Springs, The Pearl Hotel in San Diego, Hotel Marina Riviera in Big Bear Lake, Hotel Willa in Taos, and The Surfrider in Malibu. The newest property in our portfolio, Hotel Lucile, will open in the heart of Silver Lake, Los Angeles, late Summer 2026.

‍